Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and order weight. We offer standard and expedited shipping options.
Domestic Shipping (USA)
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.
Shopify Collective Products Some products in our store (BOTORI Equestrian, Shield Your Body, Gleamin, Johnny Slicks, SpectraUSA, Downeast) are fulfilled and shipped directly by the brand. Shipping times may vary by vendor.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date.
Contact Us For shipping questions, contact us at ugcreatorgenx@gmail.com